1. Quality Inspection upon Arrival
Upon receiving your shipment, please inspect all items within 7 calendar days. Notify us immediately if you discover:
- Physical damage from shipping (photos required)
- Quantity discrepancy (shortage or overage)
- Incorrect product / model mismatch
Claims submitted after 7 days may not be accepted.
2. Defective Products
If a product is found to have a manufacturing defect (material flaw, incorrect dimensions outside stated tolerance, or finish defect), we will offer one of the following at our discretion:
- Replacement shipment of the defective items (free of charge)
- Credit toward a future order
- Partial refund proportional to the defect
We may request that photographs or samples of the defect be returned for quality analysis before issuing a resolution.
3. Returns
We accept returns for non-defective products only with prior written approval and within 14 days of delivery. Return conditions:
- The product must be unused, uninstalled, and in its original packaging
- Buyer is responsible for return shipping costs
- A restocking fee of 15% applies
- Custom/OEM products are non-returnable
4. Non-Returnable Items
The following cannot be returned or refunded:
- Custom/OEM products made to your specifications
- Products damaged due to improper installation or use
- Products that have been altered, modified, or surface-finished by a third party
- Sample orders (samples are sold as-is for evaluation purposes)
5. Warranty
Our stainless steel products carry a warranty against manufacturing defects for the following periods from the date of shipment:
- 304 Stainless Steel: 1 year
- 316 Stainless Steel: 2 years
- Surface coating (PVD, powder coat, etc.): 6 months against peeling under normal use
This warranty does not cover normal wear and tear, corrosion from aggressive environments (coastal/saltwater/marine — unless 316 SS), chemical exposure, or improper installation.
6. How to Initiate a Claim
Contact us via WhatsApp at +86 139 2989 5050 or email, with your order number, product name, and clear photos/videos of the issue. We will respond within 2 business days.
Last updated: June 2026